FAQ

📦 When will my order ship?

We usually ship orders within 2-3 weeks. Once your order is out, you'll get a tracking number so you can watch it make moves.

🌏 Do you ship worldwide?

No, we only ship domestically in the United States.

📏 How do your hoodies fit?

Our hoodies have a relaxed streetwear fit - true to size, but slightly oversized. Want that baggy vibe? Size up. Not sure? Check out the size chart. 

💞 Can I return or exchange my order?

We accept returns or exchanges within 14 days of delivery as long as it's unworn and still fresh (tags on, no stains, etc.)

DM or email us to get started: 

💳 What payment method do you take?

We accept all major credit cards, Paypal, Apple Pay, Shop Pay - all that.

🤦♀️I made a mistake on my order. Can I fix it?

If your order hasn't shipped yet, we got you. Direct message us ASAP @alcove_co  on Instagram or email us at shopalcove@outlook.com and we'll try to make it right. 

😬❌ Can I cancel my order?

Only if it hasn't been packed yet. Once it's on the way, it's too late - but you can still return it after it arrives. 

⏱️ How do I track my order?

You'll receive a tracking link in your confirmation email once it ships. If you didn't receive one, check your spam mail. 

🧽 How should I take care of my hoodie?

Machine wash cold inside out. Hang dry or tumble dry low. Don't bleach or iron the graphics if you would like to keep them crisp-looking.

💬 Still got questions?

Slide into our DMs on Instagram @alcove_co or email us: shopalcove@outlook.com